How do I track my parcel?
After your order has been shipped, you will receive a shipping confirmation with a tracking number to check the delivery status of your item.
Using this tracking number go to https://thesem.com.au/apps/trackorder
My order still hasn't arrived and I need it soon.
If your order is showing as delayed when checking your tracking number and you urgently need it soon please email us firstname.lastname@example.org or use our contact form regarding this and we will arrange alternative shipping which takes around 2 weeks to arrive, at no extra cost to you.
You can then send us the original delayed package and we will refund you the return postage back to your method of payment.
Why does shipping take so long?
Due to coronavirus deliveries are taking longer than usual.
What happens if your items don't fit?
While every care is taken to ensure accurate sizing using our Size Chart (located in each product above the size/colour dropdowns) and Size Guide information, if the item doesn't fit then just send it back to us and we will pay your return shipping plus refund your item amount back to your method of payment.
How do you make a return?
Just simply email us with your order number email@example.com and we will send you a shipping label and address label for you to print and attach to your box in its original packaging. Please use packaging tape to secure your label to ensure it is weatherproof and cover or remove any existing shipping and address labels. We'll then arrange a courier to pick up your item on any day you prefer (handed to the driver) between the hours of 9am - 6pm.
What happens after pick up, when will I get the refund?
Your refund will be processed once we have received your item. It you are sending from the Sydney metro area, please allow on average 2-5 business days to reach us. If you are sending from outside the Sydney metro area, please allow on average 10 business days.
After we receive your item, your refund will be processes within 1-2 business days.
Your refund may take an additional 3-5days to arrive in your account (to allow for your financial institution to clear the funds into your bank account).